bce99 Privacy Policy — How We Protect and Handle Your Personal Data

1 Introduction

This Privacy Policy ("Policy") sets out how bce99 ("we", "us", "our", "the Platform") collects, uses, stores, discloses, and protects personal information provided by or obtained about users ("you", "Member", "Player") in connection with your access to and use of the bce99 website at https://bce99.io and all related services, including online sports betting, live casino games, slot machines, crash games, and any other wagering or gaming products made available through the platform.

bce99 is committed to handling personal data responsibly and transparently. This Policy is intended to give you a clear and honest account of our data practices so that you can make informed decisions about your engagement with the platform. By registering an account or using any bce99 service, you acknowledge that you have read and understood this Privacy Policy in its entirety.

This Policy should be read together with bce99's Terms & Conditions and Responsible Gaming Policy, both of which are available on this website. In the event of any conflict between this Policy and those documents in relation to privacy matters, this Privacy Policy shall prevail.

2 Information We Collect

bce99 collects personal information through a variety of means during your registration, use of the platform, and any subsequent interactions with our support team. The categories of information we may collect include the following:

2.1 Registration and Identity Information

When you create a bce99 account, we collect:

• Full legal name as it appears on your official identity document;
• Date of birth (used to verify that you are at least 21 years of age);
• Residential address, including city, district, and postal code;
• Valid email address and mobile phone number;
• Username and encrypted password credentials.

2.2 Identity Verification Documents

In order to comply with Know Your Customer (KYC) and anti-money-laundering (AML) obligations, bce99 may request and retain copies of:

• National Identity Card (NID) or passport;
• Proof of address (utility bill, bank statement, or equivalent);
• Source-of-funds documentation where applicable.

2.3 Financial and Transaction Data

We collect information relating to all financial transactions conducted through your bce99 account, including deposit and withdrawal amounts, transaction timestamps, payment method identifiers (e.g., bKash mobile wallet number, Nagad reference, Rocket account, Visa or Mastercard last four digits), and transaction status records.

2.4 Gaming and Betting Activity

bce99 maintains detailed records of all betting and gaming activity associated with your account, including bet history, game session logs, stake amounts, winnings, applied bonuses, and responsible gaming tool settings.

2.5 Technical and Device Data

When you access bce99, our systems automatically collect certain technical information, including your IP address, browser type and version, operating system, device identifiers, screen resolution, referring URLs, and session duration data. This information is used for security monitoring, fraud prevention, and platform optimisation.

2.6 Communications Data

If you contact bce99's customer support team by live chat, email, or any other channel, we retain records of those communications, including message content, timestamps, and outcomes, for quality assurance and dispute resolution purposes.

3 How We Use Your Information

bce99 uses the personal data collected for the following purposes:

Purpose	Data Categories Used
Account creation and management	Identity information, contact details, credentials
Age and identity verification (KYC)	Date of birth, identity documents, address
Processing deposits and withdrawals	Financial data, transaction records, payment method details
Delivering betting and casino services	Gaming activity, account settings, device data
Fraud prevention and AML compliance	All categories, including transaction and device data
Responsible gaming monitoring	Gaming activity, self-exclusion preferences, session data
Customer support and dispute resolution	Communications data, account history, transaction records
Personalised promotional offers (with consent)	Gaming activity, location, contact details
Platform analytics and improvement	Technical data, session data, anonymised usage patterns
Legal and regulatory compliance	All categories as required by applicable law

bce99 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable law.

4 Lawful Basis for Processing

Every processing activity carried out by bce99 rests on one of the following lawful bases:

• Contractual necessity: Processing required to perform the contract between you and bce99 — for example, managing your account, executing bets, and processing payments;
• Legal obligation: Processing required to comply with applicable laws and regulations — for example, KYC verification, AML monitoring, and record-keeping obligations;
• Legitimate interests: Processing carried out for bce99's legitimate business interests, where those interests are not overridden by your privacy rights — for example, fraud prevention, platform security, and internal analytics;
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — for example, sending you personalised promotional communications. You may withdraw consent at any time by contacting support or updating your account preferences.

5 Sharing Your Information

bce99 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We may share your information only in the following strictly defined circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard, to the extent necessary to process your deposits and withdrawals. These partners operate under their own privacy policies and are contractually required to protect your data;
• Identity verification providers: Third-party KYC and age-verification service providers used to confirm your identity and comply with regulatory requirements;
• Game content providers: Technology providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session-level data required to deliver game content. These providers do not receive full identity or financial data;
• Regulatory and law enforcement authorities: Where disclosure is required by applicable law, court order, or regulatory directive, bce99 will provide data to the appropriate authorities. We will notify you of any such disclosure where legally permitted to do so;
• Business transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity. You will be notified in advance of any such transfer and of any changes to privacy practices that may result;
• Professional advisers: Legal, accounting, and auditing professionals acting in their professional capacity, subject to confidentiality obligations.

All third parties who receive personal data from bce99 are contractually bound to process that data securely, use it only for the specified purpose, and comply with applicable data protection obligations.

6 Cookies and Tracking Technologies

bce99 uses cookies and similar tracking technologies to enhance your experience on the platform, maintain session state, prevent fraud, and gather anonymised analytics data. The categories of cookies we use are as follows:

• Strictly necessary cookies: Required for the platform to function correctly. These include session authentication cookies and security tokens. They cannot be disabled without impairing platform functionality;
• Functional cookies: Used to remember your preferences, such as language settings, preferred payment method, and responsible gaming tool configurations;
• Analytics cookies: Used to collect anonymised data about how members use the platform, including pages visited, session duration, and navigation paths. This data is used solely to improve platform performance;
• Marketing cookies (with consent only): Used to deliver personalised promotional content and measure the effectiveness of marketing campaigns. These cookies are only set if you have provided explicit consent via your account preferences.

You may manage your cookie preferences through your browser settings. Disabling certain categories of cookies may limit the functionality available to you on the bce99 platform. Note that strictly necessary cookies cannot be disabled as they are essential for platform security and session management.

7 Data Security

bce99 employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Key measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and bce99's servers;
• Cryptographic hashing of account passwords — bce99 staff cannot view your password in plaintext at any time;
• Access controls limiting data access to authorised personnel with a documented need-to-know;
• Two-factor authentication (2FA) available to all members for additional account protection;
• Regular security audits and vulnerability assessments of platform infrastructure;
• Intrusion detection systems and real-time monitoring for suspicious activity.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights, bce99 will notify affected members promptly and take all necessary remedial action. If you suspect that your account has been compromised, please contact our support team immediately.

8 Data Retention

bce99 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any applicable legal or regulatory retention requirements. As a general guide:

• Account data is retained for the duration of your membership and for a period of up to 5 years following account closure, in order to meet AML record-keeping requirements and to handle any retrospective disputes or legal claims;
• Financial transaction records are retained for a minimum of 5 years from the date of each transaction;
• Identity verification documents are retained for the same period as account data or as required by applicable regulatory obligations, whichever is longer;
• Customer support communications are retained for 2 years from the date of the last interaction, for quality assurance and dispute resolution purposes;
• Analytics and technical log data is typically retained in anonymised form for up to 12 months.

When personal data is no longer required for any of the above purposes, it is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual.

9 Your Rights

Subject to applicable law, you hold the following rights in relation to the personal data bce99 holds about you:

• Right of access: You may request a copy of the personal data bce99 holds about you, together with information about how it is being processed;
• Right to rectification: You may request the correction of any inaccurate or incomplete personal data we hold about you;
• Right to erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations that may require us to retain certain data;
• Right to restrict processing: You may request that bce99 restricts the processing of your data in certain circumstances, for example while a dispute regarding its accuracy is being resolved;
• Right to data portability: You may request that bce99 provides your personal data in a structured, commonly used, machine-readable format;
• Right to object: You may object to processing based on legitimate interests, or to receiving direct marketing communications, at any time;
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact the bce99 support team via live chat or email at [email protected]. All requests will be acknowledged within one business day and responded to substantively within five business days. Where a request is complex or involves a large volume of data, we may extend this period and will notify you accordingly.

10 Children's Privacy

bce99 is strictly a platform for adults. Access to and use of all bce99 services is prohibited for any person under the age of 21 years. bce99 does not knowingly collect, process, or retain personal data from individuals under 21. If we become aware that an account has been opened by or personal data has been provided by a person under the age of 21, we will immediately close that account, void all associated bets and balances, and securely delete all related personal data.

If you believe that bce99 may have inadvertently collected data from a person under 21, please notify us immediately at [email protected] so that we can take prompt corrective action.

11 Third-Party Links

The bce99 platform may contain references to third-party game providers, payment partners, or informational resources. Where the platform displays content delivered by third-party technology providers such as game studios, those providers operate under their own privacy policies and data practices. bce99 is not responsible for the privacy practices of any third party whose technology or content appears on or is accessible through the bce99 platform.

We encourage you to review the privacy policies of any third-party service you interact with in connection with the bce99 platform, particularly those of payment providers such as bKash, Nagad, and Rocket, whose apps and services you may use to fund your account.

12 Changes to This Policy

bce99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or platform features. Where changes are material, we will notify you by email to your registered address or via a prominent on-platform notification prior to the changes taking effect. The effective date of any revised version will be displayed at the top of this document.

Your continued use of the bce99 platform following notification of any changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to a revised version, you should stop using the platform and request account closure before the revision takes effect.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which bce99 handles your personal data, please contact our team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week, directly from the bce99 platform
• Response time: Within 24 hours for email enquiries; typically within 5 minutes via live chat
• Support hours: Around the clock, every day of the year including all Bangladesh public holidays

For formal data subject requests — such as access, erasure, or portability requests — please submit your request in writing via email to the address above. We will acknowledge receipt within one business day and provide a substantive response within five business days of receiving all information required to process your request.