bce99 Terms & Conditions — Please Read Before Using Our Platform

1 Introduction and Acceptance

These Terms & Conditions ("Agreement") constitute a legally binding contract between you ("Member", "User", "Player") and bce99 ("the Platform", "we", "us", "our") governing your access to and use of all services offered through the bce99 website at https://bce99.io, including but not limited to sports betting, live casino games, slot machines, crash games, and any other gaming or wagering products made available now or in the future.

By registering an account, accessing the platform, depositing funds, or placing any bet, you unconditionally accept and agree to be bound by this Agreement in its entirety, together with bce99's Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference. If you do not agree with any part of these Terms & Conditions, you must immediately cease using the platform and close your account.

bce99 reserves the right to modify, update, or replace any part of this Agreement at any time. Continued use of the platform following notification of changes constitutes acceptance of the revised terms. It is your responsibility to review these Terms & Conditions periodically.

2 Eligibility and Account Registration

To open and maintain a bce99 account, you must satisfy all of the following eligibility requirements at all times:

• You are at least 21 years of age. Gambling by persons under 21 is strictly prohibited. bce99 actively enforces age verification and will request supporting documentation at any time.
• You are not a resident of any jurisdiction where online gambling is prohibited by applicable law. It is your sole responsibility to determine the legality of online gambling in your jurisdiction before registering.
• You are acting on your own behalf and not as an agent for any third party.
• You are not a current or former employee, contractor, director, or officer of bce99, nor an immediate family member of any such person.
• You have not previously had an account closed, suspended, or permanently banned by bce99 for breach of these Terms & Conditions.

Each individual is permitted to hold one account only. The deliberate creation of multiple accounts ("multi-accounting") — whether using different names, email addresses, payment methods, or devices — is strictly prohibited and will result in the immediate closure of all associated accounts. Any balances or pending winnings held across duplicate accounts will be forfeited.

During registration you are required to provide accurate, current, and complete personal information, including your full legal name, date of birth, address, and a valid email address. Providing false or misleading information during registration is a material breach of this Agreement.

3 Account Security and Responsibilities

You are solely responsible for maintaining the confidentiality and security of your bce99 account credentials, including your username and password. You must not share your login details with any other person under any circumstances.

bce99 strongly recommends enabling two-factor authentication (2FA) on your account. This feature is available free of charge from your account security settings at any time and provides a significant additional layer of protection against unauthorised access.

You agree to notify bce99's support team immediately if you become aware of, or reasonably suspect, any unauthorised access to your account or any security breach affecting your credentials. bce99 will not be held liable for any losses arising from your failure to maintain the security of your account credentials, nor for losses resulting from your own negligence in safeguarding your login information.

bce99 will never contact you by email, live chat, or any other medium to request your account password. Any communication purporting to be from bce99 and requesting your password should be treated as fraudulent and reported to support immediately.

4 Deposits, Withdrawals, and Payments

All financial transactions on the bce99 platform are conducted in Bangladeshi Taka (BDT). The following payment methods are currently accepted for both deposits and withdrawals: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. bce99 reserves the right to add, modify, or remove accepted payment methods at any time without prior notice.

Deposits: The minimum deposit amount is ৳500 per transaction. Deposits are generally processed in real time or within a few minutes depending on the payment provider. bce99 does not charge fees on deposits, however your payment provider may apply their own transaction fees independently.

Withdrawals: The minimum withdrawal amount is ৳1,000 per transaction. Withdrawal requests are processed within 24 hours during Bangladesh Standard Time (BST, UTC+6) business hours, subject to identity verification being complete. bce99 reserves the right to request supporting documentation before processing any withdrawal.

All deposits and withdrawals must be made using payment methods registered in your own name. Third-party payments — deposits or withdrawals using an account, card, or mobile wallet belonging to another person — are strictly prohibited. Any such transactions detected will be reversed and the account may be suspended pending investigation.

bce99 implements anti-money-laundering (AML) procedures in accordance with industry best practices. The platform reserves the right to conduct enhanced due diligence on any account and may request source-of-funds documentation where applicable. Cooperation with such requests is a condition of continued platform access.

5 Betting and Gaming Rules

All bets placed on bce99 are subject to the specific rules applicable to the relevant sport, market, or game type. These rules are displayed within each product section of the platform and form part of this Agreement. In the event of any conflict between a specific product rule and these general Terms & Conditions, the specific product rule shall prevail for that product.

bce99 reserves the right to:

• Void any bet placed in error or at an obviously incorrect price ("palpable error");
• Suspend or close any market at any time without prior notice;
• Limit the maximum stake on any market, event, or account;
• Refuse any bet at its absolute discretion without being required to provide a reason.

Bets that have been accepted and confirmed by the platform are binding on both parties. Requests to cancel confirmed bets will not be entertained except in circumstances where bce99 determines, at its sole discretion, that a manifest error has occurred. Results and settlements for all sporting events are determined by official sources. In the event of conflicting official sources, bce99's decision shall be final.

For live casino and slot games, the results produced by the certified Random Number Generator (RNG) or live dealer are final. Any technical malfunction that interrupts a game round in progress shall be governed by the specific game provider's interruption policy, details of which are available in the game lobby.

6 Bonuses and Promotions

bce99 offers various bonuses and promotional offers to eligible members from time to time, including welcome bonuses, deposit match bonuses, free bets, cashback offers, and tournament prizes. All such offers are subject to specific terms communicated at the time of the promotion and to the general bonus conditions set out in this clause.

Unless stated otherwise in the specific promotion terms:

• Bonus funds are subject to a minimum wagering requirement of 20x the bonus amount before any withdrawal can be made;
• Bonuses must be used within 30 calendar days of being credited, after which they will expire and be removed from your account automatically;
• Only one bonus may be active on your account at any given time;
• Free bets and bonus funds cannot be withdrawn directly — only winnings generated from the use of bonus funds are withdrawable, once wagering requirements are met;
• Bonuses are non-transferable and have no cash equivalent.

bce99 reserves the right to withdraw, amend, or cancel any bonus offer at any time. Evidence of bonus abuse — including but not limited to pattern betting, arbitrage wagering, or coordinated exploitation of promotional terms — will result in the cancellation of all associated bonuses and may result in permanent account closure.

7 Prohibited Conduct and Fair Play

bce99 is committed to maintaining a fair, transparent, and trustworthy environment for all members. The following conduct is strictly prohibited on the platform:

• Collusion: Coordinating with other players to gain an unfair advantage in any game or event;
• Match-fixing: Participating in, facilitating, or having prior knowledge of any attempt to manipulate the outcome of a sporting event;
• Automated software: Using bots, scripts, artificial intelligence tools, or any automated system to place bets or interact with the platform;
• Exploitation of errors: Deliberately taking advantage of software bugs, pricing errors, or system glitches to gain an unfair edge;
• Fraud and impersonation: Providing false identification documents, impersonating another person, or using stolen payment credentials;
• Money laundering: Using the platform to process funds derived from illegal activity.

Where bce99 reasonably suspects a breach of this clause, it reserves the right to immediately suspend the relevant account, withhold any pending withdrawals, void implicated bets, and refer the matter to the relevant authorities. Any funds found to be associated with prohibited conduct will be forfeited.

8 Intellectual Property

All content, software, design elements, graphics, logos, trademarks, trade names, and other intellectual property displayed on or forming part of the bce99 platform are the exclusive property of bce99 or its licensors. No part of the platform may be reproduced, distributed, modified, transmitted, reused, or otherwise exploited for any commercial purpose without the prior written consent of bce99.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for your own personal, non-commercial entertainment purposes only. This licence does not include any right to sublicense, sell, copy, scrape, frame, or create derivative works based on any part of the platform.

9 Limitation of Liability

To the fullest extent permitted by applicable law, bce99 shall not be liable to you for any indirect, incidental, special, consequential, or punitive damages of any kind, including but not limited to loss of profits, loss of data, loss of goodwill, or business interruption, arising out of or in connection with your use of the platform or these Terms & Conditions, even if bce99 has been advised of the possibility of such damages.

bce99's total aggregate liability to you in connection with any claim arising under or in connection with these Terms & Conditions shall not exceed the total amount deposited by you in the 30-day period immediately preceding the event giving rise to the claim.

bce99 does not warrant that the platform will be available at all times without interruption, error, or delay. Scheduled and unscheduled maintenance, third-party infrastructure failures, and circumstances beyond bce99's reasonable control may affect platform availability. bce99 will make reasonable efforts to restore service promptly but accepts no liability for losses arising from downtime.

10 Privacy and Data Protection

bce99 collects, stores, and processes personal data in accordance with its Privacy Policy, which is available at bce99.io/privacy-policy. By using the platform, you consent to the collection and use of your data as described in that policy.

bce99 uses industry-standard 256-bit SSL encryption to protect the transmission of personal and financial data between your device and our servers. Account passwords are stored as cryptographic hashes and are never accessible in plaintext by bce99 staff.

bce99 does not sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. Data may be shared with payment processors, identity verification providers, and regulatory bodies only to the extent necessary to operate the platform and comply with applicable legal obligations.

11 Responsible Gaming

bce99 is committed to promoting responsible gaming and recognises that gambling, while an entertaining pastime for the vast majority of members, can become problematic for some individuals. The platform provides the following responsible gaming tools, accessible at any time from your account settings:

• Deposit limits: Set daily, weekly, or monthly deposit caps on your account;
• Loss limits: Restrict the maximum amount you are permitted to lose within a defined period;
• Session time limits: Set a maximum duration for each gaming session;
• Reality checks: Receive on-screen reminders at regular intervals showing your session duration and net position;
• Cooling-off period: Temporarily suspend your account for a period of your choosing;
• Self-exclusion: Permanently close your account and prevent re-registration for a minimum period.

If you believe your gambling may be causing harm to yourself or others, we strongly encourage you to contact the bce99 support team immediately. Further guidance on responsible gaming practices is available on our Responsible Gaming page. bce99 is a platform for adults aged 21 and above only — please play responsibly.

12 Account Suspension and Termination

bce99 reserves the right to suspend, restrict, or permanently close any account at any time, with or without prior notice, for any of the following reasons (non-exhaustive):

• Breach of any provision of these Terms & Conditions;
• Provision of false, inaccurate, or unverifiable personal information;
• Suspected or confirmed fraudulent activity, money laundering, or match-fixing;
• Multi-accounting or bonus abuse;
• Failure to complete identity verification within the required timeframe;
• Chargebacks or disputed transactions initiated through your payment provider.

Upon closure of an account for breach of these Terms & Conditions, bce99 may forfeit any remaining balance, void pending bets, and cancel outstanding bonuses. Where an account is closed for reasons unrelated to misconduct (e.g., at the member's own request), any verified balance at the time of closure will be returned to the member via their registered payment method.

You may close your bce99 account voluntarily at any time by contacting the support team. Accounts that have been self-excluded may not be reopened before the end of the agreed exclusion period under any circumstances.

13 Amendments to These Terms

bce99 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, bce99 will endeavour to provide reasonable notice via email to your registered address or via an on-platform notification prior to the changes taking effect. The effective date of any revised version will be displayed at the top of this document.

Your continued use of the bce99 platform after any revision to these Terms & Conditions has been communicated to you or published on the site constitutes your acceptance of the revised terms. If you do not agree to a revised version, you must stop using the platform and request account closure before the revision takes effect.

14 Governing Law and Disputes

These Terms & Conditions shall be construed and governed in accordance with principles applicable to online gaming and entertainment platforms operating in the Bangladesh market. Nothing in this clause is intended to restrict your statutory rights as a consumer under any applicable local law.

In the event of a dispute, you are encouraged to first contact bce99's support team directly. The support team is available 24 hours a day, 7 days a week, including all Bangladesh public holidays, via live chat accessible from the platform. bce99 commits to responding to all formal dispute submissions within 5 business days of receipt.

All disputes must be raised within 30 calendar days of the event or transaction giving rise to the claim. Claims raised outside this window may not be considered. bce99's decision on disputes, reached following a good-faith review of all available evidence, shall be final and binding on both parties.

15 Contact Information

If you have any questions, concerns, or feedback regarding these Terms & Conditions, or if you wish to raise a formal dispute or request account closure, please contact the bce99 support team using the details below:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly from the bce99 platform
• Response time: Within 24 hours for email; typically within 5 minutes for live chat
• Support hours: Around the clock, every day of the year including Eid, Pohela Boishakh, Victory Day, and all Bangladesh public holidays

All formal communications regarding legal matters, account disputes, or data protection enquiries should be submitted in writing via email to the address above. bce99 will acknowledge receipt within one business day and provide a substantive response within five business days.